Signing Order for DocuSign

Signing Order for DocuSign Account Rules

The below outline is a fail safe way to ensure your signing order is set up correctly for your documents used in the electronic envelopes you make in the Custom Account Rules section of the DocuSign setup process. Use this outline to ensure your DocuSign works when clients and prospects use the open and transfer features in their dashboard. You can access the entire DocuSign Setup Guide by clicking here.

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Role 1 is always the Client. The Role should be set up as such:

Role [1]: Client

Name: Leave Blank

Email: Leave Blank

Make sure the role is set to NEED TO SIGN.

Role 2 needs to either be Joint, Adviser, or Custodian in that order. For example, if you want Joint account holders to be able to sign, the role should be set up as such:

Role [2]: Joint

Name: Leave Blank

Email: Leave Blank

Make sure the role is set to NEED TO SIGN. If you do not want Joint owners to have ability to sign for this account type (individual brokerage would be an example), use Adviser or Custodian as in this role.

Role 3 Assuming we used Joint as Role 2, Role 3 needs to either be Adviser or Custodian in that order. For example, if you want Adviser to sign or view, the role should be set up as such:

Role [3]: Adviser

Name: Leave Blank

Email: Leave Blank

Make sure the role is set to NEED TO SIGN if adviser needs to sign. If not, chose one of the others options that is most appropriate.

Role 4 can be added as well. However, you MUST include something in the Name and Email fields. For example, if you want Custodian to receive a copy, the role should be set up as such:

Role [4]: Custodian

Name: Enter name of custodian

Email: Enter email of custodian

Make sure the role is set to RECEIVE A COPY or whatever other option is the most appropriate.

Rules to Remember for Signing Order

  • The Client role is always the first role and it must be listed first [ 1 ].
  • The Joint role is almost always the second role (because you usually want the option for a Joint owner to sign) and it must be listed as [ 2 ].
  • The Adviser roles is almost always the third role (because you usually want the option for a Joint owner to sign) and it must listed second [ 3 ].
  • All three roles (Client, Joint, and Adviser) require an action.
    • The Client role is always NEEDS TO SIGN.
    • The Join role is always NEEDS TO SIGN.
    • You can designate the Advisers role as whatever action is required. If the Adviser needs to sign, select NEEDS TO SIGN. If the adviser needs to view the document, select NEEDS TO VIEW. If the adviser needs to simply be cced, select RECEIVED A COPY.
    • If you add Custodian as a fourth role, it must be listed as [ 4 ] and it also must have an action. Usually the action is always RECEIVES A COPY and an email must be included in the EMAIL field. If you do not include you Custodian email, your DocuSign will not work for your clients and prospects to open or transfer an account. 
  • Keep in mind, when you are creating this signing order, it is for your entire firm. Do NOT include any specific customer details in any fields with the exception of the Custodian role. The system uses the words "Client", "Joint" and "Adviser" to know who the Client and Adviser is in every account opening. Leaving these spaces blank will ensure the documents can be sent to any given client or prospect using your DocuSign.

Once you have completed the signing order, you are ready to tag the document.

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