Use this section to add, organize, view, and maintain the accounts you managed for your clients and firm. You will learn how to use the tools within your dashboard to connect the accounts that you manage through the custodians of your choice. In addition to connecting the accounts you manage, your clients and prospects have the ability to add their held-away accounts at over 20,000 financial institutions. As a Firm Admin, you also have additional responsibility for adding your non-firm admin advisers' managed accounts.
There are two primary methods you use to add managed accounts.
1.) Link Custodial Accounts online within Oranj by finding the site URL and entering the username and password to connect your managed account data. Only firm advisers with the firm admin permission have this ability. The second method is to use:
2.) SFTP or FTP processes whereby you work with the Oranj Client Service team to create the feed between your custodian(s) and your dashboard. This process typically involves signing and sending paperwork back and forth between your custodian and our third party data aggregator(s). You can access the list of institution that use this manual method and their procedures by clicking here.
Any adviser using Oranj has the ability to initiate the SFTP/FTP processes. It is not an "in-app" feature. It's a manual processes as this article describes.However, once the managed accounts are in Oranj, advisers without the firm admin permission will not be able to see the managed accounts until an adviser with the firm admin permission assigns the managed accounts to their client and the client to the adviser(s). Firm admins advisers can learn more about their roles and responsibilities as it pertains to setting up non-firm admins to the dashboard by clicking here.
Watch the below video to learn what the Link Custodial Accounts section entails and what maintenance you can perform on managed accounts once they are in the dashboard.
Link Custodial Accounts (credentials-based)
The below video shows you how to connect your managed accounts by finding the site URL you use to view them, entering your username and password, and answering any other security questions to establish the data feed within your dashboard. It also shows how your clients and prospects can do the same when adding their held-away accounts.
What if I need my non-firm admin adviser to use the Link the Custodial Account process?
If you are a non-firm advisers who would like to add your managed accounts, follow these steps:
1. You will have to either enter your credentials in a firm admin advisers dashboard (who in turn will assign the accounts to you and your clients) or
2. Have a firm admin adviser turn on the firm admin permission for you. Once you have completed the process, the firm admin adviser can turn off your permission.
Which custodians allow me to use this process?
You are able to search for the institutions from within the dashboard. If the institution is listed with the correct URL, that should indicate that you can use this method. If your institution is listed but without the correct URL or the words “SFTP” or “FPT”, your institution is more than likely not available to be added with username and password credentials, and you will have to rely on the manual option described below. Please click here to inquire with any questions in regards to how you can connect your managed account data to your dashboard.
What if my attempt to add my managed accounts fails?
1.) First, follow all and any instructions provided to you from within the dashboard.
2.) It’s always a best practice to double-check that the username and password and/or security answers at the institutions' originating website is correct. Many times users enter the wrong username, password, and/or security answers when adding their managed accounts to the dashboard. Enter this information at the originating site to ensure you are entering them correctly within your dashboard. The below image references Charles Schwab just as an example.
3.) When you select your institution, a URL will be displayed. That URL must exactly match the one you use when logging into your institution's website. Your dashboard will present many options for even one institution. Always make sure the URL associated with the option you selected matches the one you use when outside the dashboard. The below image references Netx360 just as an example.
4.) Some institutional sites require you to go to your settings and permissions to allow external sites like your dashboard to obtain your data. If adding your accounts fail, it’s always a best practice to check the Settings area of your institutional account website to ensure it is configured in such a way that it allows external sites like Oranj to share your managed account data.
5.) In addition to allowing your institutional website to allow external sites from obtaining the account data, it must also be configured correctly. Sometimes an adviser will have an outdated or wrong rep code associated with their institution's website in their Settings section, or they assume that their institution has connected their managed accounts to the institutional website. This is not always the case. It's a best practice to connect with your institutional rep or a technical specialist at your institution to ensure that the website you use is configured in such a way that the data can be transferred from their site to Oranj. If your institution doesn't have the accounts correctly syncing to their website, it has zero chance of syncing to Oranj.
5.) Contact our support team. We have a dedicated team ready to service you when the above steps are attempt with no success. Click here to submit a support request.
SFTP/FTP is the technical way of saying that a more manual process is needed to connect your managed accounts to your dashboard. This process relies on you working with the Oranj Client Services team and your custodial representatives to establish this connection and normally requires paperwork to be signed and filled out by the adviser and returned to the custodian and the platform’s data aggregators. Click here to find your institution and the procedure for each one. The major institutions that require a manual process include
- Charles Schwab
- Interactive Brokers